Where is the serial number located on my reel?
The serial number for Tibor, Tibor QC (now discontinued) and Billy Pate reels is located on the top of the reel frame next to the reel stand. The serial number for the Tibor Signature Series and Tibor Spey (now discontinued) is located UNDER the nameplate at the top of the reel frame next to the reel stand. The serial number generally consists of a letter and two or three numbers (ex. C456). On some older model Billy Pate reels, the serial number may be on the face of the reel and may only be two or three numbers. Please note: Tibor Light reels do not have serial numbers.
How do I convert my Billy Pate Reel from left to right hand retrieve or vice-a-versa?
To convert Billy Pate reels from left hand to right hand retrieve (or vice-a-versa), the main gear and drag parts must be replaced by our reel technicians. The cost for the conversion is $140.00 plus a $45.00 service fee ($95.00 for international shipments) which includes shipping, handling & insurance. Please note: We cannot convert discontinued Billy Pate reels to left or right hand retrieve. Discontinued Billy Pate models are: Trout, Marlin & Bluefin and all Direct Drive models.
How do I convert my Billy Pate Reel from Anti-Reverse to Direct Drive or vice-a-versa?
We have discontinued the direct drive Billy Pate Series and cannot convert an anti-reverse Billy Pate model to direct drive. We can, however, convert models of direct drive Billy Pate reels to anti-reverse. Also, we cannot convert discontinued Billy Pate models. Discontinued Billy Pate models are: Trout, Marlin & Bluefin. To convert current models of Billy Pate reels from Direct Drive to Anti-Reverse, the main gear and drag parts must be replaced and the spool must be modified by our reel technicians. The cost for the conversion is $185.00 plus a $45.00 service fee which includes shipping, handling & insurance.
How do I get my nameplate engraved - and is it really free?
Complimentary nameplate engraving is available for new Tibor and Tibor Signature reels. You can order your nameplate already engraved on your new reel from your dealer, or you can send in the nameplate with your completed warranty registration and nameplate card. Replacement nameplates may be purchased vailable at the TiborStore. Additional replacement parts are available through your local Tibor Dealer.
How do I get replacement parts for my reel?
A selection of replacement parts are available at the TiborStore. Additional replacement parts are available through your local Tibor Dealer.
How do I lubricate my reel?
For Tibor, Tibor QC, Tibor Spey, Tibor Signature and Billy Pate reels, the cork drag should be lubricated only with Tibor Graphite Lube. Please note: we do not recommend Neet’s Foot Oil for our Tibor and Billy Pate reels as it can cause the cork to dry out over time. For Tibor Light CL reels & The Signature Reels, the ConstaLube felt should be lubricated periodically with a few drops of Tibor Lube. We also now have the All Purpose Grease which is recommended for all Tibor moving parts with the exception of the Cork Drag, Signature Seal and the ConstaLube system for the Tibor Lights. Tibor Graphite Lube, Tibor Lube & now the All Purpose Grease may be purchased directly from the TiborStore or from any authorized Tibor Dealer.
Can I re-finish my reel?
Sorry, but this cannot be done. Think of refinishing a wood floor. Once it’s scraped and polished, the floor becomes thin. This is the same thing for our Aluminum reels and spools. Think of your scraped, scratched reels as “war wounds” from all your fun fishing trips.
Stripping line against the frame
Stripping line against the frame will eventually wear a groove into any light metal frame (in our case, aluminum) as well as ruin your backing and fly line media. This is not covered under warranty and you will need to purchase a new frame assembly. https://www.tiborreel.com/warranty
How does the incoming/outgoing signal work?
All Tibor and Billy Pate reels feature incoming signals and triple outgoing line signals. The incoming signal is created by the contact between the clutch dogs and the drag plate and is permanent. The outgoing line signal is created by the three clicker pins on the drag plate. The outgoing signal cannot be increased but can be silenced by removing the clicker pins. Please note that the outgoing signal is not as pronounced as the incoming signal. On newer reels, the sound may be muted but will increase as the reel is used.
What is your return and exchange policy?
Returns and exchanges must be made through the dealer from whom the reel was purchased.
Can I interchange my original Tibor Light spool with a new Tibor Light CL spool?
The spools for the original Tibor Light Tail Water and Back Country Wide reels are interchangeable with the new Tail Water CL and Back Country Wide CL spools. However, the Spring Creek CL is larger than the original Spring Creek, and these spools are not interchangeable.
How can I get a gamefish engraving for my reel?
Our exclusive series of 18 Gamefish Engravings is available by special request on NEW reel orders only for an additional $70.00. The reason for this requirement is because all reel parts that are engraved must be completely free of oils and dirt before they go into our very sensitive laser engraver programmed for our anodizing tolerances. Once a reel is assembled, the parts are never as pristine again. The only exception is the nameplate because that particular part is done in a different engraving machine. Please keep the Game Fish Series in mind should you purchase new reels in the future. Your dealer will be happy to help you.
How can I get a custom engraving for my reel?
NEW reel orders can be custom engraved with your name or other text inscription on the frame for an additional charge of $90.00. Custom engraving of logos and other artwork is also available on all new reel orders as well for an additional charge of $180.00. Please consult your authorized Tibor Dealer for more information.
Still can't find what you're looking for?
Please contact us at sales@tiborreel.com or give us call: 561-272-0770. Our office ours are from 9:00 am to 4:00 pm M-Th EST. 9:00 am to 1:00 pm EST on Fridays. We are closed on weekends.
